Paidbet Privacy Policy

1Introduction & Commitment

Welcome to Paidbet. This Privacy Policy document explains what information we collect while you use the Paidbet platform, how that information is used, how long it is retained, and what steps we take to keep it safe.

Paidbet believes that every user's privacy is a fundamental right. We never use your information without your consent. By registering with or using the Paidbet platform, you agree to this Privacy Policy.

This policy is written in plain English for our Bangladeshi users to understand easily. In the event of any legal dispute, the English version shall be considered the definitive version.

2What Information We Collect

Paidbet collects only the information needed to provide its services. Here is a detailed breakdown of what we collect:

a) Information provided at registration:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Current address (where required)

b) Information collected during KYC verification:

• Copy of National ID (NID), Passport, or Driving License
• Selfie or live photo (for identity verification)
• Utility bill or bank statement (for address verification)

c) Automatically collected information:

• IP Address & Device Information
• Browser type and operating system
• Platform activity logs and session data
• Transaction history and betting records

3How Your Information Is Used

Paidbet uses your information only for specific, transparent purposes. We never use your data beyond what you have consented to.

• Account Management: To set up your profile, secure your login, and send account-related notifications.
• Financial Transaction Processing: All financial transactions — including deposits, withdrawals, and bonuses — are processed securely.
• Service Improvement: Analyzing user experience to improve the gaming platform, performance, and features.
• Fraud Prevention: Detecting suspicious activity to keep your account and funds secure.
• Legal Obligations: To meet regulatory requirements and comply with anti-money laundering regulations.
• Customer Support: To resolve your issues and handle complaints quickly.
• Personalized Offers: To offer you relevant promotions and bonuses based on your preferences (subject to your consent).

4Data Retention & Security

Paidbet's servers follow internationally recognised security protocols. Here is how your information is stored and kept secure:

• All data is stored encrypted using AES-256 encryption.
• Payment information is stored on separate, secure servers in accordance with PCI DSS standards.
• Regular security audits and penetration testing are conducted.
• Only authorized personnel can access the servers, and a log is kept of every access.
• Data backups are performed daily, and a disaster recovery plan is kept active at all times.

How long data is retained depends on the type of information and applicable legal requirements. Even after an account is closed, certain data must be retained for a specified period to meet legal and regulatory obligations.

5Sharing Information with Third Parties

Paidbet may share information with third parties under limited and controlled circumstances. Those circumstances are:

• Payment Providers: Only the financial information necessary to process transactions via Mobile Banking, Nagad, Rocket, or bank transfer is shared.
• Identity Verification Services: Your information is shared with a licensed identity verification partner to complete the KYC process.
• Regulatory Authorities: We are required to share information with the relevant authorities upon receipt of a legal directive or court order.
• Technology Service Providers: Cloud storage, cybersecurity, and analytics providers operate under strict confidentiality agreements.

6Cookie & Tracking Policy

Paidbet uses cookies to ensure the platform functions correctly and to improve your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: To maintain your login session and ensure platform security. Without these, the platform cannot function properly.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To understand which parts of the site are most used and to improve our services.
• Security Cookies: To detect and prevent fraudulent activity.

You can disable cookies through your browser settings. However, disabling essential cookies may prevent certain platform features from working properly.

7Your Rights

Under Paidbet's Privacy Policy, you have the following rights over your own information. To exercise any of these rights, please contact our support team.

• Right to Access: You can request to view what information Paidbet holds about you at any time.
• Right to Rectification: If any of your information is incorrect or out of date, you can request that it be corrected.
• Right to Erasure: After closing your account, you may request deletion of any data we hold beyond what is required by law.
• Right to Object to Data Processing: You may object to your information being used for specific purposes.
• Data Portability: You may request a copy of your information in a machine-readable format.
• Opt Out of Marketing: You can stop receiving promotional communications at any time.

8Security Measures

Paidbet employs industry-leading security technologies and practices to protect your information. The core components of our security framework are:

• Two-Factor Authentication (2FA): Keep an additional verification layer active when accessing your account.
• Suspicious Login Alerts: Instant alerts are sent for login attempts from new devices or unusual locations.
• Auto Logout: Sessions are automatically terminated after extended periods of inactivity.
• Encrypted Password Storage: Passwords are stored using bcrypt hashing — no one can view your actual password.
• Firewall & DDoS Protection: Server-level protection against attacks.

If you believe your account or personal information has been compromised, contact us immediately and change your password without delay.

9Child Protection Policy

Paidbet strictly prohibits anyone under 18 from registering or using the platform. Our child protection policy includes:

• Age verification is mandatory at the point of registration.
• Age verification during KYC is carried out using a government-issued ID.
• If an account is found to belong to someone under 18, it will be closed immediately.
• We do not knowingly collect information from minors.

10Privacy Policy Updates

Paidbet may update this Privacy Policy from time to time. When changes are made, we follow the steps outlined below:

• You will be notified at least 14 days before any significant changes via your registered email or SMS.
• The effective date of the revised policy will be clearly stated on this page.
• Continued use of the platform following any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.

The date of the most recent update is always shown at the top of this page. We recommend checking back regularly.

11Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our dedicated Privacy Team:

• Email: [email protected]
• Live Chat: 24/7 Bangla support available
• Response Time: Typically responds within 24 hours

After a complaint is submitted, Paidbet will investigate and respond within 5 business days. If you are not satisfied with our resolution, you have the right to escalate your complaint to an international data protection authority.